LiveVox to Present Five Steps to Better Dialer Campaigns at DCS

LiveVox, provider of the Private VoIP Cloud™ and contact center applications, today announced that Chief Marketing Officer John McNamara will present "Five Minutes for Five Steps to Better Dialer Campaigns" at Debt Connection Symposium 2011 in Las Vegas.

The five tips implementable in any blended center are part of "fast track" presentations at 11 AM Thursday, September 15. A 28-year call center veteran and agency owner/founder, McNamara will also moderate panels with contact center executives and industry advisors on "What’s New in the IT Ecosystem" at 3:30 PM, Wednesday, September 14.

LiveVox offers an integrated predictive dialer , ACD, PBX, IVR and call recording, as well as a robust compliance suite included at no additional cost. These features include a PCI-certified platform, cell phone treatment tools, state dialing configuration and account penetration controls.

What: "Five Minutes for Five Steps to Better Dialer Campaigns"

Who: John McNamara, Chief Marketing Officer, LiveVox

When: 11 AM Thursday September 15

Where: Debt Connection Symposium 2011, Las Vegas

About John McNamara

John McNamara leads marketing and communications strategy at LiveVox, including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, and alliances with technology providers, VARs and channel partners. John brings 28 years of contact center executive and operations expertise with intense focus on technology applications and call center optimization. John is the director and co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of Operations at Nationwide Credit/ACB; and VP of Operations at United Recovery Systems. John is a frequent speaker, consultant and author addressing key trends in contact center operations, technology and consumer credit. In 2009, he was the winner of the ACA Kurt Swersky award for leadership.

About LiveVox

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit http://www.livevox.com/

###

LiveVox Enhances Dialer Compliance with Account Penetration Settings

LiveVox Inc., the provider of the Private VoIP Cloud™ and integrated contact center applications, today announced it has added account penetration settings to its predictive dialer compliance suite. The LiveVox Cloud includes a flexible compliance suite so contact centers can customize and manage outbound campaigns to their own legal and client mandates, even as requirements change over time.

LiveVox penetration settings tools enable contact centers to configure the number of times an account or number is dialed during a specified period. Recently, a large bank ordered its outsourcers to adhere to more restrictive daily penetration limits, highlighting the importance of this feature

"Whether clients have requested ways to approach cell phones or state dialing laws, LiveVox has long been dedicated to developing compliance features that matter to contact centers," said Louis Summe, Chief Executive Officer, LiveVox. "Our cloud integration methodology allows us to develop new features more quickly and implement them across client locations much faster and cheaper than competing hardware solutions.

LiveVox integrates core contact center applications like dialer, ACD, PBX and compliance features and deploys them from a PCI-certified, third-party audited cloud platform. The LiveVox platform offers real-time scale for outbound call processing and faster voice/data transfers for quicker connections.

The LiveVox Compliance Suite

Account Penetration Settings add to a robust compliance suite that includes LiveVox Dynamic Preview and free integrated cell phone scrubs, which were released in early 2010 and present a path to manage cell phone compliance without sacrificing efficiency and productivity.

Additional features of the LiveVox Compliance Suite include:

- PCI compliant; third-party audited infrastructure

- End-to-end PCI compliant payment lines

- State dialing configuration GUIs

- Integrated dual-track call recording for inbound, outbound and manual calls

- Manual dialing call curfews

- Cell phone scrubs by campaign at no cost

- Customizable real-time Do Not Call (DNC)

"Whether call centers are trying to manage effort against diminishing returns, regulatory concerns or client dialing/sloping specifications, this new tool allows user customizable settings for those purposes," said John McNamara, Chief Marketing Officer, LiveVox. "Contact centers need to review vendors’ track records of listening to client concerns and quickly delivering meaningful features to help them meet their business goals. The cloud, as opposed to site-premised hardware, is uniquely positioned to offer the flexibility and rapid deployment needed for ongoing compliance management."

About LiveVox

LiveVox is the provider of the Private VoIP Cloud™ with integrated contact center applications. The patented, PCI-certified LiveVox platform utilizes a burstable, redundant IP/MPLS mesh to deliver cloud-based switching and highly scalable contact center applications such ACD, predictive dialer, IVR, call recording and business analytics. LiveVox is headquartered in San Francisco. For more information, visit http://www.livevox.com

###